Terms & Conditions
Thank you for choosing Woodside Lodge Loch Goil for your stay. These Property Specific Terms and Conditions are important and govern what is expected of you, us, and the Owner. By making a booking with us, you agree to these terms and conditions.
- THIS CONTRACT
- BOOKING YOUR STAY
- YOUR HOLIDAY AND WHAT IS PERMITTED
- PRICE AND PAYMENT
- CAUTIONARY DEPOSIT
- YOUR RIGHTS TO CANCEL
- THE OWNER’S RIGHT TO CANCEL
To be clear, the following words will have the meanings given below:
‘Booking‘ means your request to stay at Woodside Lodge Loch Goil once it has been confirmed by us.
‘Cautionary Deposit‘ the deposit paid by you to cover any damage to the property or loss of contents or keys and excessive or incorrect use of facilities.
‘Check-in time‘ the date and time when Woodside Lodge Loch Goil will be made available to you.
‘Check-out time‘ the date and time when Woodside Lodge Loch Goil should be vacated by you as set out in the Booking.
‘Holiday‘ the period of time when the Owner provides Woodside Lodge Loch Goil to you as set out in the Booking.
‘Owner‘ the owner of Woodside Lodge Loch Goil (or their representative) whose details will be provided to you upon request.
‘Party List‘ the list of people, including you (limited to the maximum number notified under clause 4.1.2) who will share Woodside Lodge Loch Goil to be provided in accordance with clause 2.8.
‘Property‘ the accommodation specified in your Booking, which is Woodside Lodge Loch Goil.
‘Property Specific Terms‘ specific rules applicable to Woodside Lodge Loch Goil provided to you by us or the Owner; and
‘you‘ the person (and members of your party) who stay at Woodside Lodge Loch Goil for the Holiday.
2. THIS CONTRACT
2.1These are the terms and conditions on which your Booking is made and your Holiday will be provided to you.
2.2When you submit a booking form to us, we and the Owner are under no obligation to accept that booking.
2.3We will provide you with written confirmation once we have, acting as agents for the Owner, accepted your Booking, and upon acceptance, these terms and conditions become binding on us, you, and the Owner. To be clear: Booking is a contract between you and the Owner – we act only as the Owner’s agent.
2.4Once we have confirmed your Booking, you will only be able to cancel in accordance with clause 7 below. However, if you contact us, we may be able to extend your Holiday or change the identity of or the number of persons in your party.
3. BOOKING YOUR STAY
3.1Bookings can be made online, by email or by phone. We will provide you with a quote for your requested dates, which will be valid for 24 hours from the time of issue.
3.2A deposit of 30% of the total cost of the Booking is required to secure your stay. The remaining balance is due 60 days before the Check-in time.
4. YOUR HOLIDAY AND WHAT IS PERMITTED
4.1.1You agree to take proper care of Woodside Lodge Loch Goil Loch Goil and its contents during your stay, and we may deduct costs from your Cautionary Deposit if you fail to do so.
4.1.2You will be notified of the maximum number of people who are permitted in Woodside Lodge Loch Goil Loch Goil, and you may not exceed that number. No one other than the individuals listed in the Party List may stay in or (without the Owner’s permission) visit Woodside Lodge Loch Goil Loch Goil. A change of guests during the stay is subject to the Owner’s permission.
4.1.3If you chose the ‘Alternative Group Option,’ you will be allocated an appropriate number of bedrooms. If you use any extra bedrooms, the cost of the additional use will be deducted from your Cautionary Deposit, and then, if there is a shortfall, your credit or debit card.
4.1.4The Owner only permits Woodside Lodge Loch Goil Loch Goil to be used for domestic and private use. If you do wish to use Woodside Lodge Loch Goil Loch Goil for a commercial purpose, please contact us before booking.
4.2Property Specific Terms
4.2.1Woodside Lodge Loch Goil Loch Goil may have specific terms, which will be provided to you before your booking. You must abide by these during your stay.
Pets are only permitted in Woodside Lodge Loch Goil Loch Goil if specified within the Booking. Any additional charges for the pets will be notified to you in advance of the Booking.
Smoking is strictly prohibited at Woodside Lodge Loch Goil Loch Goil.
Where broadband is provided, there is no guarantee of a minimum speed, unrestricted bandwidth, or uninterrupted provision. We and the Owner cannot be held liable for any failure in the broadband access.
5. PRICE AND PAYMENT
5.1The price of your Holiday, including any Cautionary Deposit and any extras (e.g. pet fees), will be notified to you before your booking is confirmed.
5.2We will confirm the dates for payment and the price of your Holiday at the time of Booking, and you must ensure that you make the payments on time.
5.3Payment may be made by debit card, credit card, or bank transfer.
5.4Bank transfers must be in cleared funds by the deadlines for payment and in the currency shown in the Booking. Any bank or transfer charges shall be borne by you.
5.5Where VAT is chargeable, it is included in the sums given. If the rate of VAT changes before you have paid in full, we will adjust the price of your Holiday accordingly.
5.6If you fail to pay any sums (including the Cautionary Deposit) by the due date, we may either charge your debit or credit card for the amount owing plus an administration charge of £30 or we may cancel your Holiday and use any monies paid to cover the costs incurred by you breaching these terms and conditions.
5.7Access to the property will be denied if any outstanding amount (including the Cautionary Deposit) is not paid at the check-in time, and Clause 5.6 will apply.
6. CAUTIONARY DEPOSIT
6.1We will inform you of the Cautionary Deposit amount at the time of booking.
6.2The Cautionary Deposit must be paid at least one week before check-in. If your check-in time is between the last Friday in December and the first Friday in January, the Cautionary Deposit is due by the 18th of December at the latest.
6.3We will assess the property after your stay. If there is no excessive cleaning required, and no loss or damage found, we will refund the Cautionary Deposit in full. If any loss or damage is discovered, we will inform you of the amount to be deducted from the Cautionary Deposit.
6.4If the cost of repairing any loss or damage to the property or its contents exceeds the Cautionary Deposit, we will invoice you for the difference and charge your credit or debit card.
6.5If we retain any portion of the Cautionary Deposit, or if we charge you further under this clause 6 and you dispute the charge, we will provide you with the Owner’s contact details. You will then be required to resolve the issue directly with the Owner.
7. YOUR RIGHTS TO CANCEL
7.1Any cancellation must be in writing and will only be effective once we send written confirmation of the cancellation to you. Please refer to clause 8 for information on refunds and clause 2.4 for information on changes.
7.2Upon confirming your cancellation in writing, we will provide you with details of what, if anything, is owed to you and any deductions we have made.
7.3We strongly recommend that you take out travel insurance with cancellation cover at the time of making your booking. While we allow you to cancel your Holiday, we cannot guarantee that we will be able to refund any part of the payments you have already made.
7.4If you are unable to travel to the Property for any reason or do not arrive on the day of check-in without notifying us, this will be treated as a cancellation under this clause 7.
8.1Whenever you cancel, if we are still responsible for marketing the property, we will try to rebook the dates. If we are not responsible for marketing, then the Owner will provide a partial refund.
8.2If your dates (or part of them) are rebooked, you will be entitled to a refund of all payments you have made to us, minus:
(a) any reduction in the value per night of the new booking compared to the rate charged to you for your nights; and
(b) a £30 cancellation charge.
8.3If your dates cannot be rebooked, then:
If you cancelled
8.3.1Eight weeks or more prior to the Check-in date
We will retain the deposit you paid at the time of Booking.
8.3.2Less than eight weeks to the Check-in date
We will retain all payments made, and you will be liable for any outstanding balance payment.
8.4Cancellations received after 12 noon are not effective until the following working day.
9. THE OWNER’S RIGHT TO CANCEL
9.1The Owner may have to cancel a Booking prior to the Check-in time due to an event outside their control (such as fire, flood, failure of utilities, or legislation) or if the Property will be unavailable as a result of a sale. We will contact you as soon as possible to let you know if this happens. We will try to arrange alternative accommodation in a property in our portfolio of similar facilities and price. If this is not possible, you will be entitled to a full refund. This does not apply if you cancel because you are unable to travel or stay at the property due to the COVID-19 pandemic or other legal requirements affecting you; it only applies if the Owner cancels because they are not permitted to have guests at the Property.
9.2Clause 9.1 states your sole and exclusive rights and remedies, and the Owner’s and our entire obligations and liability, if cancellation occurs under clause 9.1.
10.1Neither we nor the Owner’s liability is limited for:
(a) death or personal injury caused by our or the Owner’s negligence;
(b) fraud or fraudulent misrepresentation; or
(c) breach of the terms implied by the Consumer Rights Act 2015.
10.2This clause outlines the responsibilities of both the company and the owner in the event of a breach of the terms and conditions. If either party fails to comply with the terms and conditions, they will be held responsible for any foreseeable loss or damage suffered by the customer as a result of the breach or negligence. However, if the loss or damage is not foreseeable, neither party will be held responsible. Loss or damage is considered foreseeable if it was an obvious consequence of the breach or if it was discussed when the booking was made.
10.3This clause states that the company and the owner are not responsible for any transportation or alternative accommodation costs incurred by the customer, nor are they responsible for any loss or damage to the customer’s belongings, items or vehicles.
10.4This clause clarifies that if the customer suffers any loss or damage as a result of a breach of the terms and conditions by the owner, the company will not be held liable. Likewise, if the customer suffers any loss or damage as a result of a breach of the terms and conditions by the company, the owner will not be held liable.
11.2This clause specifies that the company will only send marketing materials to customers who have explicitly stated that they wish to receive them.
12.1This clause acknowledges that the owner has the right to enforce the terms and conditions against the customer.
12.2This clause states that no other person or entity besides the customer, the company, and the owner has the right to enforce any of the terms and conditions.
12.3This clause specifies that these terms and conditions will be governed by English law, and any disputes will be resolved in the courts of England and Wales, which have exclusive jurisdiction.
Additional Pet Specific Terms & Conditions for Woodside Lodge Loch Goil
At Woodside Lodge Loch Goil, we welcome well-behaved pets to stay with you during your holiday. Please read the following terms and conditions carefully before booking:
- Only dogs are permitted at Woodside Lodge Loch Goil. The property is marketed as pet-friendly and can accommodate a maximum of two dogs.
- If you wish to bring a pet other than a dog, please contact Woodside Lodge Loch Goils for prior consent from the property owner.
- An additional charge of £50 per dog per stay is applicable for bookings that include pets. This charge will be clearly detailed on your booking confirmation and must be paid prior to your arrival at the property.
- Please do not leave your dogs alone or unsupervised at the property at any time during your stay.
- Dogs are not allowed in the bedrooms or on the furniture at any time.
- For the safety and comfort of your dog, we request that owners exercise due diligence at all times, especially where the property is located near a road or livestock. Neither Woodside Lodge Loch Goils nor the property owner can accept responsibility for the safety of your pet.
- Please bring your own pet provisions, including bedding.
- Dogs should be cleaned and fully dried off before entering the property after being outside.
- In the interests of hygiene, health, and safety, and out of consideration for others, it is important that you clean up after your dog and dispose of any mess in a sanitary and responsible manner.
- You are responsible for any damage caused by your dog, whether inside or outside the property. If extra cleaning is required as a result of a guest having dogs in the property, this may be deducted from your Cautionary Deposit.
- Please note that additional restrictions may apply to Woodside Lodge Loch Goil – please refer to the Property Specific Terms and Conditions for more information.